HOW TO FIX "FAILED TO GET PLAYER INFORMATION FROM THE SERVER" ERROR IN POKÉMON GO

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For at least an hour I've been receiving the same message when attempting lớn log in, saying "failed to lớn get game data from the hệ thống." My fiancee is able to lớn login just fine. Has anyone else had this problem or any ideas on how lớn fix it? I've sầu already tried uninstalling & reinstalling the app


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It could still be many things such as a connection issue for your phone, but that is the message you get when your trương mục is perma-banned...

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Are you both on the same OS? Same login method (PTC/Google/Facebook)?


Well I've sầu never used any cheating apps or anything so I sure hope I didn't get banned. We both use Google khổng lồ login but she's iPhone and I'm on Android. I just haven't seen anyone else with hệ thống issues on Android


yên having the same issue i was playing fine doing rsida with a group out of my alliance and took a break went lớn get back on và i get the message also


We encountered this error today. Fixed it by:

Validating that Google Play Games was installed - unsure if this was needed, but the phầm mềm was missing, so I installed it.

Changed the network the device was using. I was on Wifi before on this device, so I connected instead to a hotspot instead, so now I was on cellular.

With those two changes, we were able to lớn log in.


Try to lớn login from your fiancé’s phone. Check your mạng internet connection. Clear cabít và data(i think unistalling does this part) If this didn’t work then your tài khoản got banned. Sorry.

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I've sầu had this error twice, both times after PTC was down for a while but after it started working again. So I think it was more of an internal Niantic hệ thống problem, rather than my network connection.

I wasn't banned, & I was able to log in & play a little while later (a few minutes in one case, about a half hour in the other). Hopefully if you wait a little while the problem will be resolved, unless you actually did something ban-worthy.


When the research feature was just released, I got the same message. I tried restarting ứng dụng, uninstalling, rebooting my phone and everything, but still got the same message after a couple of hours. I have never used any third buổi tiệc ngọt apps except those that only use screenshots, so I don’t think I have sầu been banned. I tried lớn start a new account on the same device and it was working fine.

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I didn’t know what went wrong, but it probably had khổng lồ do with my trương mục, so I emailed Niantic. However, I could log in normally again after a few hours but before I got replied.

When I did get replied though, it said something that was completely useless: “You’ll need lớn log out of the trương mục you’re currently signed into & sign in with the gmail address and login method you originally used lớn create your Pokémon GO tài khoản.”